Privacy policy

Who we are

GelTech Labs, Inc. is a California company, based in San Diego, that builds lab-automation instruments and services for biomaterials R&D. In this policy, "GelTech", "we" and "us" mean GelTech Labs, Inc. We decide how the personal information described here is used, which makes us its controller under European data protection law.

This policy covers geltechlabs.com, the forms and meeting scheduler on it, email and calls with our team, conferences, and our sales outreach to business contacts. It doesn't cover the samples, formulations and results a customer sends us for testing, which the customer's service agreement governs.

Information we collect

Information you give us

• Contact form: your name, email address, company or university, role, what you're interested in, and your message.
• AnGel beta applications: your work email address.
• Quote requests: your name, work email address and company, your title and phone number if you add them, and the details of the study or instrument you ask about.
• Meeting bookings: your name, email address, the time you choose, and any answers you give on the booking form.
• Email and calls: whatever you choose to tell us.
• Conferences: the name, company, title and contact details on a badge scan or business card you share with us.

Information collected automatically

• Device and log information: your IP address, browser and device type, the pages you request, the page that referred you, and the date and time. Our hosting provider logs this for every visit.
• Cookies and similar technologies: the analytics and advertising tools listed under Cookies and tracking.

Information from other sources

We collect business contact information, such as a name, job title, employer, work email address, phone number and LinkedIn profile, from business contact databases, LinkedIn, company websites, published papers, conference programs and people who refer you. We use it to find people who work in biomaterials R&D and to contact them about GelTech.

How we use information

We use personal information for the purposes below. If you're in the European Economic Area, the United Kingdom or Switzerland, the second column gives the legal basis we rely on for each.

Purpose	Legal basis
Reply to your message, arrange a call and prepare a quote	Our legitimate interest in answering inquiries
Provide instruments and services, and manage the customer relationship	Performance of a contract with you, or our legitimate interest in serving your organization's contract
Send the AnGel launch note and other updates you ask for	Your consent
Contact professionals about GelTech's instruments and services	Our legitimate interest in developing the business
Measure how the site is used and which marketing works, and show GelTech's LinkedIn ads to people who visited the site if we run them	Your consent for analytics and advertising cookies, and our legitimate interest for server logs
Keep the site secure and working	Our legitimate interest in running a secure site
Meet legal obligations and protect our rights	Legal obligation, and our legitimate interest in defending legal claims

We don't make decisions about you by automated means alone that have legal or similarly significant effects.

Cookies and tracking

Cookies are small text files a website stores in your browser. The site uses the tools below. Each one receives information about your visit, and the ones that set cookies use them to recognize your browser across pages and visits. Google and LinkedIn can also combine what their tags collect here with your activity on other websites.

• Vercel

  What it does

  Hosts the website and delivers it through its network.

  What it receives

  Your IP address, browser and device type, and the pages you request, in its server logs.

  Cookies

  None

  Its policy

  vercel.com

• HubSpot

  What it does

  Receives what you send through the site's forms, books meetings, holds GelTech's contact records and sends GelTech's email.

  What it receives

  What you enter in a form or booking, and the pages you view. Once you send a form, HubSpot attaches the pages you viewed before to your name.

  Cookies

  Analytics

  Its policy

  legal.hubspot.com

• Google Tag Manager

  What it does

  Loads the Google Analytics and LinkedIn tags.

  What it receives

  Your IP address and browser details when it loads.

  Cookies

  None

  Its policy

  policies.google.com

• Google Analytics

  What it does

  Counts visits and shows which pages and sources bring visitors.

  What it receives

  The pages you view, how you arrived, your approximate location, and your browser and device type, linked by a cookie.

  Cookies

  Analytics

  Its policy

  policies.google.com

• LinkedIn Insight Tag

  What it does

  Shows GelTech which LinkedIn activity brings visitors. If GelTech advertises on LinkedIn, it also measures those ads and lets them reach people who visited the site.

  What it receives

  The pages you view and your browser details, which LinkedIn can match to a LinkedIn account.

  Cookies

  Advertising

  Its policy

  linkedin.com

Your cookie choices

Visitors in the European Economic Area, the United Kingdom and Switzerland see a cookie banner. For them, the site sets analytics and advertising cookies only after they accept, and the Cookie settings link at the bottom of every page changes the choice at any time.

Anyone can block or delete cookies in their browser settings, and the site still works with them blocked. Google and LinkedIn offer their own controls:

• Google Analytics opt-out browser add-on
• LinkedIn's cookie policy, which links its ad controls for members and visitors

Browsers' Do Not Track signals have no agreed standard, so the site doesn't respond to them.

How we share information

We don't sell personal information, and we don't give contact lists to other companies for their own marketing. LinkedIn's tag, described below, is the one way another company receives information about visits for its own advertising. We share personal information in these cases only:

• Service providers that run tools for us: the site tools above, Google Workspace for email and documents, Supabase for database hosting, and Apollo.io and LinkedIn Sales Navigator for business contact information and outreach. Each handles personal information under its agreement with us and its own privacy policy.
• LinkedIn receives information about visits through its Insight Tag and handles it under its own privacy policy, including to show and measure ads.
• Advisers and partners: our lawyers, accountants and auditors, and a testing partner when a project calls for one and you agree.
• Legal requirements: when the law, a court order or a government request requires it, or to protect the rights, property or safety of GelTech, our customers or others.
• Business transfers: as part of a merger, acquisition, financing or sale of all or part of GelTech.
• With your consent, or at your direction.

International transfers

GelTech is in the United States, and our providers store information in the United States and other countries. When we transfer personal information from the European Economic Area, the United Kingdom or Switzerland, we rely on the safeguards our providers offer for it, such as the European Commission's Standard Contractual Clauses or the provider's participation in the EU-U.S. Data Privacy Framework. Email us for a copy of the safeguards that apply.

How long we keep information

We keep personal information only as long as we need it for the purposes above:

• Contact and sales information: while we have a business relationship with you or your organization, or a reasonable prospect of one. After that, we delete it or remove what identifies you.
• Information tied to a sale or contract: as long as tax, accounting and legal obligations require.
• Analytics data: for the retention period we set in each analytics tool.
• Server logs: for as long as our hosting provider keeps them.
• Opt-outs: if you opt out of email, we keep your address on a do-not-contact list so we don't email you again.

How we protect information

We use reasonable administrative, technical and physical safeguards, and the site encrypts every connection with HTTPS. No website or storage system is completely secure, so we can't guarantee the security of information you send us.

Your rights

You can ask us to:

• tell you what personal information we hold about you, and give you a copy
• correct it
• delete it
• stop using it for marketing

Every marketing email from us gives you a way to opt out, by link or by reply.

If you're in the European Economic Area, the United Kingdom or Switzerland, you also have the right to:

• object to direct marketing at any time, and we'll stop
• restrict or object to our other uses of your information
• receive your information in a portable format
• withdraw consent at any time, without affecting use before you withdrew it
• complain to your local data protection authority

Residents of some US states have similar rights under state law. We honor requests as the law that applies to you requires.

To make a request, email angel@geltechlabs.com with "Privacy request" in the subject line. We'll confirm your identity before acting on it, and an authorized agent can make a request for you with your signed permission. We won't treat you differently for using these rights.

Children

The site is for professionals and isn't directed to children under 16. We don't knowingly collect personal information from children, and we delete it if we learn we have.

California residents

California's Shine the Light law lets residents ask whether a business has disclosed their personal information to third parties for those parties' own direct marketing. GelTech doesn't make those disclosures.

Changes to this policy

We'll post any change on this page and update the date at the top. If a change materially affects how we use information you've already given us, we'll say so on the site or by email before it takes effect.

Contact

Questions and requests about privacy go to angel@geltechlabs.com.

GelTech Labs, Inc.
San Diego, California